Registered address
A. MENARINI DIAGNOSTICS S.r.l.
Via dei Sette Santi, 3 - 50131 Florence Italy
Tel. +39. 055. 56801
CUSTOMER SERVICE
giving global services to our customers
- On line Help Desk available every workday from 08:00 to 17:00
- Optimization of service activities throughout the national territory
- Prompt and punctual customer service
- Activities carried out in the call center are checked out daily on all (time and period) of those working in the operating centre
- On line database of activities carried out previously with single customers
- Periodical check of our customer satisfaction index
CUSTOMER CARE SELF TESTING DEVICES
A call centre with high specialised professionals who can provide prompt assistance with accurate answers, suggestions and documented observations in order to continuously improve products, services as well as offer the best possible solutions.
COMMERCIAL OFFICE - TENDERS/OFFERS
055 5680.421 - 055 5680.304 - 055 5680.654 - 055 5680.652
Piemont, Liguria, Val d'Aosta, Lombardy, Veneto, Friuli V. G., Trentino A. A., Emilia Romagna, Tuscany
055 5680.591 - 055 5680.372 - 055 5680.424 - 055 5680.233
Marche, Umbria, Lazio, Abruzzo, Molise, Campania, Apulia, Basilicata, Calabria, Sicily, Sardinia
fax 055 5680.216
e-mail: diaggare@menarini.it
SUPPLY OFFICE - ORDERS/DISPATCHES
055 5680.405 Piemont, Val d'Aosta, Basilicata, Apulia, Sardinia
055 5680.306 Lombardia, Marche, Liguria
055 5680.9976 Emilia Romagna, Veneto, Trentino, Friuli
055 5680.605 Tuscany, Umbria, Lazio
055 5680.404 Campania, Calabria, Sicily, Molise, Abruzzo
055 5680.405 General information
Fax 055 5680.224 - 5680.901
e-mail: diagorders@menarini.it
Fax Line
A. Menarini Diagnostics is committed to the constant improvement of the quality of the customer care service
Constant and continuous user care through:
- Product specialists on the territory
- Prompt and complete technical assistance
- Technical support for all applications
- Direct telephone help for the patient
Organisation of:
- Domestic and international scientific congresses under the patron of A. Menarini Diagnostics
- Updating workshops and conferences further to public tenders
- Courses for users of all A. Menarini Diagnostics "systems"
- Demonstrative workshops
- ECM courses for healthcare workes
Publishing activities:
- Single-theme scientific textbook
- Publication of scientific papers in specialised journals of the sector
- Advertising pages
- Proceeds of seminars and congressesMaterial for patient education
Participation in:
- National and international congresses
- Local meetings organised by scientific association
- Specialised sector fairs